Finding the right pool cleaning services in Atlanta can be somewhat of a chore.
Not only do you have to seek out the right company -- with a reputable track record, and the proper amount of experience -- but you also need to make sure they fit in terms of your schedule and budget.
This decision becomes even more difficult when you note the onslaught of different pool cleaning services in Atlanta that promise the same low prices and impeccable service, yet have consistently negative reviews from their former customers.
With so many options (most of them disreputable) how do you know just who you can trust? Luckily, there are a few key ingredients that make up a quality pool cleaning services company in Atlanta (like The Pool Butler).
For example, a company that has a track record for providing exceptional pool cleaning and maintenance for homes throughout Atlanta is likely the best fit to handle all of your swimming pool needs.
However, instead of focusing on what makes a company like ours so great, here are some important red flags to look for when it comes to avoiding the wrong pool services company for the job.
Avoid Companies With Negative Reviews
This should be a no-brainer, but when looking for pool services in Atlanta, the first criteria a company should meet is a track record for satisfying their customers. With a quick search on websites like Google or Yelp you’ll be able to find honest reviews from past customers, who will most of the time detail their experience to give you an idea of what you can expect.
When it comes to pool services, a company with a slew of negative reviews or testimonials is -- 9 times out of 10 -- going to be the least equipped to serve your needs.
Watch out for companies with reviews like the one’s from Yelp below:
National Vs. Local Pool Cleaning Companies
One huge downfall to large national swimming pool service companies are high turnover rates. Additionally, many of these pool companies hire inexperienced employees and provide minimal training. Pool technicians are chemists, engineers, plumbers and more, especially when repairs are necessary.
Monthly pool service rates are relatively low compared to many other home services; therefore, the pay they offer new employees is often low as well. This results in unqualified employees. It takes time to build a relationship, so look for an experienced professional that’s willing to do your pool service for a long period of time.
Skipped Pool Cleanings
The more pools your technician has on their service schedule, the more likely they are to skip your pool. Yes, pool technicians (not the good ones) will skip an account here and there to make up for lost time. When swimming pool services companies are in the growing stage of their business, they often have too many pools and not enough employees to accommodate them.
Don’t just assume a technician skipped your pool; always give the service company the benefit of the doubt. However, if you think your weekly pool-cleaning service may have been overlooked, ask the service technician for a drop ticket. Any reputable company should have tickets they can leave on your door that detail the time they were there, chemicals used, condition of pool and services rendered.
Pool Pump Woes: Problems with your pool's pumping system could be complex to fix.
Video courtesy of Charlotte Home Inspector on YouTube.
Pool Pump Problems
As pool technicians, we hear these everyday: “My pump is on but the water is not moving.” or “Why is there water leaking from under my pump?” Both these and many others are signs of a failing pool pump, however, the source of the fault varies.
The key to diagnosing the pump is understanding its parts’ functions and what happens when a certain part is failing. Knowing what to look for allows you as a homeowner to identify and fix the problem yourself, thereby saving money.
Or if you’re not up for the job, be able to explain the issue to a pool technician so they can fix your pump. Most importantly, being educated on your pump prevents you from being pushed into buying unnecessary parts by your poolman.
Extra Fees For Pool Chemicals
While you may be astonished to hear, some homeowners are unlucky enough to run into a swimming pool company that charges a high flat rate on top of extra fees for additional chemicals on their monthly bill. The majority of pool services companies charge one flat rate regardless of the amount of chemicals used.
Service charges may increase due to seasonal changes or gas prices, but you should still be paying one flat rate that you have approved beforehand. In other words, you shouldn't be paying extra for acid or chlorine. However, it’s standard to charge more if a special chemical was purchased specifically for your pool.
Used Parts For Pool Repairs
One of the biggest income providers for pool service companies is repairs. Just like an automobile shop, pool companies receive their parts for less than it would cost you to purchase them. They mark them up slightly and charge you for their time spent doing the pool repair.
Beware of dishonest repair technicians who may opt for used parts instead of new ones to do your repair. These parts could be from a customer who just put in new equipment or even from a dumpster dive. Don’t sweat the small stuff, but if you're undergoing a $500 repair, I suggest you view the equipment before it’s installed.
Hiring The Right Pool Services Company In Atlanta
Licensing in the swimming pool industry can be a confusing concept, and depends highly on the state in which you reside. In Tampa, Fla., for example, in order to provide pool cleaning services to residential swimming pools, you simply need to register with your tax collector and establish an Employer Identification Number (EIN) for tax purposes.
Here’s where it gets tricky. Major repairs to your pool equipment or to a commercial property may require a contractor’s license. Many smaller pool companies will sub out their repairs to companies that specialize in your type of repair. If you have any questions, talk to your pool technician to make sure he or she is properly licensed for the types of services or repairs requested.
For Atlanta residents, The Pool Butler is the go-to for all of your swimming pool needs. We’re a full-service pool maintenance and cleaning company who has been providing metro Atlanta homeowners with exceptional swimming pool services.